Returns & Shipment Insurance
RETURNS
Cold Brew & Coffee
Due to the perishable nature of our products, all sales are final and returns are not accepted. If there is an error with your order, we will replace the order. We are committed to providing excellent customer service so if there is anything that is not meeting your standards, please let us know and we will do everything we can to support you. Please email returns@humblemaker.coffee with any questions regarding your order.
Non Perishable Merchandise
If you are not satisfied with your purchase for any reason, you have 7 days after delivery to initiate a return.
Returned merchandise must be received in its original unworn condition, free from any marks (makeup or otherwise), scratches or damage, and in its full original packaging, this includes the UPC (barcode) that comes with your original packaging.
Returns are only allowed for products purchased at full price from humblemaker.coffee.
If your shipment is delivered to you in any damaged condition or if you are missing any part of your order, please notify us immediately at returns@humblemaker.coffee. Please always include your email address used at checkout, your order number, and also be sure to take and send photos with your email to customer service. Damage or missing claims made after two days of receipt will not be honored.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10-14 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@humblemaker.coffee.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@humblemaker.coffee.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
ROUTE SHIPPING INSURANCE
All HUMBLEMAKER orders are insured by Route.
We’ve partnered with Route - a package protection and tracking solution - to give our customers the best possible delivery experience. Route is premium package protection for your online orders. With Route added at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
If your order is insured with Route at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: Route Claims. Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim for
Route benefits:
100% coverage of lost, stolen or damaged packages
Effortless claims filing* through the Route App
Basic claim resolutions within 24 hours of approval
Customer service reps available 24/7
What if my order is never delivered or is stolen?
To protect your order against loss or theft, Route package protection was automatically added at checkout. With Route, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
What if my order is delivered damaged by the carrier?
To protect your order against damage that occurred during shipping, Route package protection was automatically added at checkout. With Route, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.